FCR是什么意思 FCR的读音、翻译、用法

FCR是英语缩写，全称为"First Call Resolution"，中文翻译为"首次解决率"。它是指一种客服质量指标，表示客户在第一次与客服联系时，问题被完全解决的比率。

在客服行业中，FCR是非常重要的指标之一。提高FCR可以减少客户的等待时间和不满意度，提高客户体验和忠诚度。因此，许多企业在提高客服水平时都会将FCR作为关键指标之一。

是9个含有FCR的例句（英文和中文翻译）：

1. Our company's FCR rate has reached 90%, which means our customer service team is doing a great job.

我们公司的FCR率已经达到90%，这意味着我们的客服团队做得非常出色。

2. We need to improve our FCR rate, because many customers complain about having to call multiple times for the same problem.

我们需要提高我们的FCR率，因为很多客户抱怨他们为了同一个问题不得不多次打电话。

3. One way to improve FCR is to provide better training to our customer service representatives.

提高FCR的一种方法是为我们的客服代表提供更好的培训。

4. We've found that resolving customer issues on the first call significantly increases FCR and customer satisfaction.

我们发现在第一次通话中解决客户问题可以显著提高FCR和客户满意度。

5. Our compes' FCR rates are much higher than ours, which is why we need to invest in improving our customer service.

我们的竞争对手的FCR率比我们高得多，这就是为什么我们需要投资于提高我们的客户服务。

6. FCR is an important metric for measuring the effectiveness of our customer service team.

FCR是衡量我们客服团队效果的重要指标。

7. We need to track our FCR rate regularly to identify areas for improvement.

我们需要定期跟踪我们的FCR率，以确定改进的领域。

8. To achieve a high FCR rate, we need to ensure that our customer service representatives have access to all the information they need to resolve customer problems.

为了实现高FCR率，我们需要确保我们的客服代表可以访问他们需要解决客户问题的所有信息。

9. A high FCR rate is a strong indicator of good customer service and customer loyalty.

高FCR率是良好的客户服务和客户忠诚度的强有力指标。

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